KOHLER® Walk‑In Bath Frequently Asked Questions

Have a question about our walk‑in baths? See below for answers to questions we're frequently asked about getting, using and owning a KOHLER® Walk‑In Bath.

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Getting Your Walk‑In Bath

Will the walk‑in bath fit in my home?

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The KOHLER® Walk‑In Bath is designed to fit in the space occupied by a traditional bathtub. If you have that much space, you will likely be able to get one of our bathtubs. Your walk‑in bath will have its door opening on the left or the right side based on the placement of the plumbing in your home. The walk‑in baths feature an extra wide door opening, low step in, ergonomic handles, and comfortable seat in a standard size designed to make you as comfortable as possible.

How much does the walk‑in bath cost?

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The price of your walk‑in bath will be determined during your free in‑home estimate. Because each bath is custom, we are unable to give pricing information over the phone or online. However, we think you'll find that our walk‑in bath blends the best in safety, comfort and affordability in a way no other competitor can match. Learn more about the cost of a Kohler Walk‑In Bath.

How can I pay for my walk‑in bath?

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We offer financing plans for all walk‑in baths that accommodate different needs. You can work with your certified installer to choose the best one for you.

Are all walk‑in tubs and walk‑in showers the same?

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No, they are different. Both provide safety and accessibility, but a walk‑in bath lets you bathe with independence and dignity in a comfortable seated position, while a walk‑in shower with built in seat requires a bit more physical action to enter, exit and operate. Our KOHLER® Walk‑In Bath specialists can help you choose among Kohler’s bathtubs and walk‑in showers.

Do I need to hire a plumber to install my new tub?

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There is no need to hire a plumber to install your KOHLER® Walk‑In Bath. The KOHLER Certified Specialists who install our bathtubs are specially trained to install the walk‑in bath in as little as a day, with expert skill and customer service excellence.

How long will it take for my tub to be installed?

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It takes about one day for an expert trouble-free walk‑in bath installation from a KOHLER Certified Specialist. Only a KOHLER specialist can determine the installation process, so contact us today.

Will my installer be manufacturer trained?

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Yes, they will be specially trained in Kohler, Wisconsin, and will be able to present their certifications to you. It is very important for us to provide you the best experience that every KOHLER customer deserves, so we make sure to only certify professionals whom you can trust the quality of their work and trust to allow in your home.

Do you serve the area I live in?

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We have ever-expanding regional coverage. Call at (800) 707-5276 or contact us to find out.

How do I learn if a walk‑in tub is right for me?

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KOHLER® Walk‑In Baths are specially designed and engineered by our scientists and engineers to satisfy homeowners with mobility challenges and who will benefit from advanced therapy features. Our trained specialists can help you understand the benefits of the walk‑in bathtub during every step of our process to find the best possible solution for your specific needs. You can also browse our customer reviews to learn more.

Where is the KOHLER® Walk‑In Bath made?

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KOHLER bathtubs are designed & assembled in Kohler, Wisconsin. A 140-year history of helping customers achieve more gracious living with innovative products is behind every KOHLER® Walk‑In Bath we produce. Learn more about the Kohler Company and see why you should trust KOHLER with your walk‑in bath choice.



Using Your Walk‑In Bath

How long does the walk‑in bath take to fill up?

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Once you are seated in the bath with the air-tight door closed, the tub will take just a few minutes to fill up to its operating depth. The Bask™ heated neck and back surfaces will keep you warm throughout your experience.

Why is a low step‑in for a walk‑in tub so important?

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The step in for the KOHLER® Walk‑In Bath is the lowest available on the market because the raised lip of a bath is a challenge to securely entering and exiting. By making the step in as low as possible, KOHLER has further increased the safety of the walk in bath.

Why do I need hydrotherapy whirlpool jets?

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The KOHLER® Walk‑In Bath is designed with therapeutic whirlpool jets that gently and powerfully direct water at stress points along your legs, spine, and feet. With adjustable intensity settings at your fingertips, our hydrotherapy is ideal for unwinding, relaxing and revitalizing. KOHLER is the leader in hydrotherapy and whirlpool jet technology, so we offer exclusive features that are more advanced than the marketplace and ensure the most spa-like bathing experience you can get in a walk in bath.

How many jets do I need for my walk‑in tub?

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The number of jets in your bath is not as important as the placement, positioning and the quality of the jets. KOHLER, the leader in jetted bathtub technology, offers 10 adjustable hydrotherapy jets in our walk‑in bathtub. They are positioned with 2 in front of the legs and 2 behind the calves, as well as 6 back jets targeted at the back and spine. In addition, we feature 17 BubbleMassage™ air jets, adjustable for intensity, that will envelop your body in thousands of tiny bubbles, bringing the luxury of a spa right into your very own home.

How do I stay warm while the tub fills up?

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One of the many benefits of KOHLER® Walk‑In Baths is the The Bask™ feature. The Bask™ heated neck and back surfaces can be switched on before bathing and temperature smartly adjusts to a comfortable level, making it easy and comfortable to keep warm while the bathtub fills up. You may also use the adjustable handshower throughout your bathing experience as the bathtub water rises.

Is a walk‑in tub comfortable to sit in?

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The KOHLER® Walk‑In Bath has the most spacious bathtub interior of any on the market. Our engineers and scientists have developed an ergonomically friendly seat design to put you in a relaxed position in the bath and within reach of all controls of the bath.

What makes the door of a KOHLER® Walk‑In Bath so special?

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The KOHLER® Walk‑In Bath has the widest possible door opening compared to all other walk‑in tubs. Our engineers wanted to make sure our bathtub is as safe and accessible as possible to get in and out of, so you can enter and exit the bathtub with ease. The door also has an easy-to-turn handle to complete the seal once you’ve entered the step‑in bath. It is also designed in a sleek and elegant way that looks great in your bathroom.

Does the tub come with faucets and hand shower?

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The KOHLER® Walk‑In Bath comes with the best faucets and hand shower in the market – all bearing the KOHLER name. The hardware is very accessible and easily within reach in the seated position.



Owning Your Walk‑In Bath

Who do I contact if I have problems with my walk‑in bath?

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Your local certified installer who installs your walk‑in bath will be your main contact for maintenance. The bathtub's product warranty is backed by KOHLER and covers any functional issues so you can rest easy that you won’t bear the cost.

Who covers my product warranty?

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Together with your local installer, we back your purchase with a warranty designed to provide you with years of trouble-free enjoyment and great service and customer care if and when you need it. Kohler Company warranties the KOHLER® Walk‑In Bath with the same trusted support we have offered for all of our products over the 140-year life of our company. For prices, complete cost and warranty details call (800) 707-5276.

How do I care for my walk‑in bath?

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The KOHLER® Walk‑In Bath is low-maintenance like most baths; however the bath surface and the bath hardware should be cleaned differently. Read our tips on how to clean and care for your walk‑in bath.