Frequently Asked Questions

The accessible bath that easily fits within the space of a standard bathtub. Learn more about installation, the cost of our bath, and about features like our hydrotherapy system and heated surfaces.

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About Features Purchase Install

About

  • How do I learn if a walk‑in tub is right for me?
    KOHLER® Walk‑In Baths are specially designed and engineered to satisfy homeowners with mobility challenges and who will benefit from advanced therapy features. Our trained specialists can help you understand the benefits of the walk‑in bathtub to find the best possible solution for your specific needs. You can also browse our customer reviews to learn more.
  • Are all walk‑in tubs and walk‑in showers the same?
    No, they are different. Both provide safety and accessibility, but a walk‑in bath lets you bathe with independence and dignity in a comfortable seated position, while a walk‑in shower with built‑in seat requires a bit more physical action to enter, exit and operate. Walk‑in tubs also offer more comfort features, such as hydrotherapy jets and heated surfaces. Our KOHLER® Walk‑In Bath specialists can help you choose among Kohler’s bathtubs and walk‑in showers.
  • Will the walk‑in bath fit in my home?
    The KOHLER® Walk‑In Bath is designed to fit in the space occupied by a traditional bathtub. If you have that much space, you will likely be able to get one of our bathtubs. Your walk‑in bath will have its door opening on the left or the right side based on the placement of the plumbing in your home. The walk‑in bath features an extra-wide door opening, low step‑in, ergonomic handles, and comfortable seat. A custom quote with a Kohler expert will help determine the fit and size of your new walk‑in tub.
  • How do I care for my walk‑in bath?
    The KOHLER® Walk‑In Bath is low-maintenance like most baths; however the bath surface and hardware should be cleaned differently. Read our tips on how to clean and care for your walk‑in bath.
  • Where is the KOHLER® Walk‑In Bath made?
    Kohler bathtubs are designed and assembled in Kohler, Wisconsin. A 140-year history of helping customers achieve more gracious living with innovative products is behind every KOHLER® Walk‑In Bath we produce. Learn more about the Kohler Company and see why you should trust Kohler with your walk‑in bath choice.
  • What colors are available?
    The KOHLER® Walk‑In Bath is available in two colors: white or biscuit. You can also choose polished chrome or brushed nickel fixture and faucet finishes. Our specialized Choreograph® wall panels are another stylish addition, available in 11 colors and patterns.
    Walk‑In Bath Colors
    White
    or
    Biscuit
    Fixture & Faucet Colors
    Polished Chrome
    or
    Brushed Nickel

Features

  • Why is a low step‑in for a walk‑in tub so important?
    The raised ledge of a traditional bathtub can make entering and exiting more challenging. Kohler created a step‑in that is only 3 inches high, the lowest available on the market. By making the step‑in as low as possible, Kohler has further increased the safety of the walk‑in bath.
  • What makes the door of a KOHLER® Walk‑In Bath so special?
    The KOHLER® Walk‑In Bath has the widest door opening compared to all other walk‑in tubs. Our engineers designed the bathtub to be as safe and accessible as possible, so you can enter and exit the bathtub with ease. The door also has an easy-to-turn handle to complete the seal once you’ve entered the step‑in bath. Depending on your home’s plumbing, your installer will determine if your bath needs a left- or right-facing door. It is also designed in a sleek and elegant way that looks great in your bathroom.
  • Is a walk‑in tub comfortable to sit in?
    The KOHLER® Walk‑In Bath has the most spacious interior of any on the market. Our engineers and scientists have developed an ergonomically friendly seat design to put you in a relaxed position in the bath and within reach of all controls of the bath.
  • How long does the walk‑in bath take to fill up?
    Once you are seated in the bath with the air-tight door closed, the tub will take just a few minutes to fill up to its operating depth. Activate the Bask heated neck and back surfaces to keep warm while the tub fills.
  • How do I stay warm while the tub fills up?
    One of the many benefits of KOHLER® Belay Hydrotherapy Walk‑In Baths is the Bask feature. The Bask heated neck and back surfaces can be switched on before bathing, making it easy to keep warm while the bathtub fills. You may also use the adjustable hand shower throughout your bathing experience as the bathtub water rises.
  • Why do I need hydrotherapy whirlpool jets?
    The KOHLER® Belay Hydrotherapy Walk‑In Bath includes therapeutic whirlpool jets that gently and powerfully direct water at stress points along your legs, spine, and feet. With adjustable intensity settings at your fingertips, our hydrotherapy is ideal for unwinding, relaxing and revitalizing. Kohler is the leader in hydrotherapy and whirlpool jet technology, offering exclusive features that are more advanced than the marketplace. The strategic jet placement ensures the most spa-like bathing experience you can get in a walk‑in bath.
  • How many jets do I need for my walk‑in tub?
    The number of jets in your bath is not as important as the placement, positioning and the quality of the jets. Kohler, the leader in jetted bathtub technology, offers 10 adjustable hydrotherapy jets in our walk‑in bathtub. They are positioned with 2 in front of the legs and 2 behind the calves, as well as 6 jets targeted at the back and spine. In addition, we feature 17 BubbleMassage air jets, adjustable for intensity, that will envelop your body in thousands of tiny bubbles, bringing the luxury of a spa into your home.
  • Does the tub come with faucets and a shower?
    The KOHLER® Walk‑In Bath comes with the best faucets and hand shower on the market – all bearing the Kohler name. The hardware is accessible and easily within reach in the seated position. You can even customize your fixture and faucet finish to your style—pick either polished chrome or brushed nickel.
  • How long does the walk‑in bath take to drain?
    KOHLER® Walk‑In Baths are carefully designed to have some of the fastest filling and draining times on the market. Please note that fill and drain times may vary depending on the water pipe capacity and flow rate of your home’s plumbing system.
  • What features does the hand shower include?
    The specialized hand shower is ergonomically designed to clean hard-to-reach areas. Choose from 3 settings: wide spray, massage spray or gentle aerated spray.

Purchase

  • How much does the KOHLER® Walk‑In Bath cost?
    The price of your walk‑in bath will be determined during your free quote. Because each bath is custom, we are unable to give pricing information over the phone or online. However, we think you'll find that our walk‑in bath blends the best in safety, comfort and affordability in a way no other competitor can match. Learn more about the cost of a KOHLER® Walk‑In Bath.
  • How can I pay for my walk‑in bath?
    We offer financing plans for all walk‑in baths. Your certified installer will work with you to find the best plan for you.
  • Who covers my product warranty?
    Together with your local installer, we back your purchase with a warranty designed to provide you with years of trouble-free enjoyment, great service and customer care if and when you need it. Kohler Company warranties the KOHLER® Walk‑In Bath with the same trusted support we have offered for all of our products for the past 140 years. For prices, complete cost and warranty details, call (800) 707-5276.
  • Who do I contact if I have problems with my walk‑in bath?
    Your local certified installer who installs your walk‑in bath will be your main contact for maintenance. The bathtub's product warranty is backed by Kohler and covers any functional issues, so you can rest easy knowing that you won’t bear the cost.

Installation

  • Do you serve the area I live in?
    We have ever-expanding regional coverage. Call (800) 707-5276 or contact us to locate service near you.
  • Do I need to hire a plumber to install my new tub?
    There is no need to hire a plumber to install your KOHLER® Walk‑In Bath. The Kohler certified-specialists who install our bathtubs are specially trained to remove your old bathtub and install your new walk‑in bath in as little as one day with expert skill and customer service excellence.
  • How long will it take for my tub to be installed?
    It takes about one day for an expert walk‑in bath installation from a Kohler-certified specialist. Only a Kohler specialist can determine the installation process, so contact us today.
  • Will my installer be manufacturer‑trained?
    Yes, our installers are specially trained in Kohler, Wisconsin, and will be able to present their certifications to you. We only certify professionals we know you can trust to enter your home and deliver the highest quality that every Kohler customer deserves. It is important to us that you receive the best experience every time you purchase a Kohler product.
  • Will you take my old bathtub away after you install the new one?
    Yes, once your new KOHLER® Walk‑In Bath is installed, your installer will remove your old bathtub and dispose of it for you. We want to ensure your transition from your old bathtub to your new walk‑in tub is as seamless and hassle-free as possible.

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