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Frequently Asked Questions

Answers Backed By 140 Years of Tub & Shower Engineering Technology

The accessible bath that easily fits within the space of a standard bathtub. Learn more about cost, installation and features like our hydrotherapy system and heated surfaces.

General Features Accessories Install


  • How do I learn if a walk‑in tub is right for me?
    KOHLER® Walk‑In Baths are specially designed and engineered to satisfy homeowners with mobility challenges and who will benefit from advanced therapy features. Our trained specialists can help you understand the benefits of the walk‑in bathtub to find the best possible solution for your specific needs. You can also browse our customer reviews to learn more.
  • Are all walk‑in tubs and walk‑in showers the same?
    No, they are different. Both provide safety and accessibility, but a walk‑in bath lets you bathe with independence and dignity in a comfortable seated position, while a walk‑in shower with built‑in seat requires a bit more physical action to enter, exit and operate. Walk‑in tubs also offer more comfort features, such as hydrotherapy jets and heated surfaces. Our KOHLER® Walk‑In Bath specialists can help you choose among Kohler’s bathtubs and walk‑in showers.
  • Will the walk‑in bath fit in my home?
    The KOHLER® Walk‑In Bath is designed to fit in the space occupied by a traditional bathtub. If you have that much space, you will likely be able to get one of our bathtubs. Your walk‑in bath will have its door opening on the left or the right side based on the placement of the plumbing in your home. The walk‑in bath features an extra-wide door opening, low step‑in, ergonomic handles, and comfortable seat. A custom quote with a Kohler expert will help determine the fit and size of your new walk‑in tub.
  • How do I care for my walk‑in bath?
    The KOHLER® Walk‑In Bath is low-maintenance like most baths; however the bath surface and hardware should be cleaned differently. Read our tips on how to clean and care for your walk‑in bath.
  • Where is the KOHLER® Walk‑In Bath made?
    Kohler bathtubs are designed and assembled in Kohler, Wisconsin. A 140-year history of helping customers achieve more gracious living with innovative products is behind every KOHLER® Walk‑In Bath we produce. Learn more about the Kohler Company and see why you should trust Kohler with your walk‑in bath choice.
  • What colors are available?
    The KOHLER® Walk‑In Bath is available in two colors: white or biscuit. You can also choose polished chrome or brushed nickel fixture and faucet finishes. Our specialized LuxStone Bath Walls are another stylish addition, available in 11 colors and patterns.
    Walk‑In Bath Colors
    Fixture & Faucet Colors
    Polished Chrome
    Brushed Nickel
  • How much does the KOHLER® Walk‑In Bath cost?
    The price of your walk‑in bath will be determined during your free quote. Because each bath is custom, we are unable to give pricing information over the phone or online. However, we think you'll find that our walk‑in bath blends the best in safety, comfort and affordability in a way no other competitor can match. Learn more about the cost of a KOHLER® Walk‑In Bath.
  • How can I pay for my walk‑in bath?
    We offer financing plans for all walk‑in baths. Your certified installer will work with you to find the best plan for you.
  • Who covers my product warranty?
    Together with your local installer, we back your purchase with a warranty designed to provide you with years of trouble-free enjoyment, great service and customer care if and when you need it. Kohler Company warranties the KOHLER® Walk‑In Bath with the same trusted support we have offered for all of our products for the past 140 years. For prices, complete cost and warranty details, call (800) 707-5276.
  • Who do I contact if I have problems with my walk‑in bath?
    Your local certified installer who installs your walk‑in bath will be your main contact for maintenance. The bathtub's product warranty is backed by Kohler and covers any functional issues, so you can rest easy knowing that you won’t bear the cost.
  • Do you offer discounts or coupon codes?
    While we do not offer coupon codes, our Offers page features promotions to help make your safe bathing solution more affordable. Contact your local Kohler dealer for details on current offers.
  • What questions should I ask my Kohler Specialist during my quote appointment?
    We recommend using our Kohler Walk‑In Bath Discussion Guide during your conversation with your Kohler Specialist. The guide contains a helpful list of questions that will help you explore the safety and comfort features of the bath, and decide if it’s right for you.
    Download PDF »


  • Why is a low step‑in for a walk‑in tub so important?
    Easy access is an important feature for people with mobility challenges. A safe entry is one of the most important elements of a step in tub. The raised ledge of a traditional bathtub can make entering and exiting more challenging, and can be as high as 24 inches. Kohler created a walk in tub with a 3‑inch high threshold for easy entry, making it the lowest step in available. By making the step‑in as low as possible, Kohler has further increased the tub’s safety and ease of access.
    Photo of low entry

    Photo of low entry

  • What makes the door of a KOHLER® Walk‑In Bath so special?
    The KOHLER® Walk‑In Bath has the widest bath door opening on the market. Our engineers designed the bathtub door for a safe and easy entry and exit. The door also has an easy‑to‑turn handle to complete the bath’s watertight seal. Depending on your home’s plumbing, your installer will determine if your bath needs a left‑ or right‑facing door. Our easy entry door features a sleek and elegant design that blends seamlessly with your bathroom. Kohler’s dedication to both form and function make it the standard for modern bath design.
    Photo of bath door

    Photo of bath door

  • Is a walk‑in tub comfortable to sit in?
    The KOHLER® Walk‑In Bath has the most spacious interior of any on the market. Our engineers and scientists have developed an ergonomically friendly seat design to put you in a relaxed position in the bath and within reach of all controls of the bath.
    Photo of bath seat

    Photo of bath seat

  • How long does the walk‑in bath take to fill up?
    Once you are seated in the bath with the air-tight door closed, the tub will take just a few minutes to fill up to its operating depth. Activate the Bask heated neck and back surfaces to keep warm while the tub fills.
    Photo of walk-in bath

    Photo of walk‑in bath

  • How do I stay warm while the tub fills up?
    One of the many benefits of KOHLER® Belay Hydrotherapy Walk‑In Baths is the Bask feature. The Bask heated neck and back surfaces can be switched on before bathing, making it easy to keep warm while the bathtub fills. You may also use the adjustable hand shower throughout your bathing experience as the bathtub water rises.
    Photo of Bask™ heated surfaces

    Photo of Bask heated surfaces

  • Why do I need hydrotherapy whirlpool jets?
    The KOHLER® Belay Hydrotherapy Walk‑In Bath includes therapeutic whirlpool jets that gently and powerfully direct water at stress points along your legs, spine, and feet. With adjustable intensity settings at your fingertips, our hydrotherapy is ideal for unwinding, relaxing and revitalizing. Kohler is the leader in hydrotherapy and whirlpool jet technology, offering exclusive features that are more advanced than the marketplace. The strategic jet placement ensures the most spa-like bathing experience you can get in a walk‑in bath.
    Photo of whirlpool jets

    Photo of whirlpool jets

  • How many jets do I need for my walk‑in tub?
    The number of jets in your bath is not as important as the placement, positioning and the quality of the jets. Kohler, the leader in jetted bathtub technology, offers 10 adjustable hydrotherapy jets in our walk‑in bathtub. They are positioned with 2 in front of the legs and 2 behind the calves, as well as 6 jets targeted at the back and spine. In addition, we feature 17 BubbleMassage air jets, adjustable for intensity, that will envelop your body in thousands of tiny bubbles, bringing the luxury of a spa into your home.
    Photo of whirlpool jets

    Photo of whirlpool jets

  • Does the tub come with faucets and a shower?
    The KOHLER® Walk‑In Bath comes with the best faucets and hand shower on the market – all bearing the Kohler name. The hardware is accessible and easily within reach in the seated position. You can even customize your fixture and faucet finish to your style—pick either polished chrome or brushed nickel.
    Photo of faucet and handshower

    Photo of faucet and handshower

  • How long does the walk‑in bath take to drain?
    KOHLER® Walk‑In Baths are carefully designed to have some of the fastest filling and draining times on the market. Please note that fill and drain times may vary depending on the water pipe capacity and flow rate of your home’s plumbing system.
    Photo of drain

    Photo of drain

  • What features does the hand shower include?
    The specialized hand shower is ergonomically designed to clean hard-to-reach areas. Choose from 3 settings: wide spray, massage spray or gentle aerated spray.
    Photo of handshower

    Photo of handshower


  • How can I decorate my new Walk‑In Bath space?
    Easily add color and pattern to the walls around your bath with KOHLER® LuxStone Bath Walls. These walls are beautiful, durable and easy to install in tandem with your walk-in bath.
  • How are KOHLER® LuxStone Bath Walls different from other bath walls?
    LuxStone bath walls are made from an engineered stone material that is more durable than other bath wall options. You can choose from a variety of patterns and colors that range from traditional to contemporary in style to accent your bathing area. They are also designed to be cut on-site and installed in as little as one day.
  • How do I choose the right design for me?
    Your options for bath walls range in style, color and texture. Select your bath walls based on your tastes, style and existing bathroom decor. You can also ask your Kohler specialist during your in-home consultation for assistance in choosing the best design for you.
  • Will adding KOHLER® LuxStone Bath Walls extend the renovation process?
    No, your bath walls will not extend your renovation. The walls will be installed at the same time as your bathtub. Because they are designed to be measured and cut to your bathroom’s dimensions on-site, they are faster and easier to install than other bath wall brands.
  • Do the bath walls come with a warranty?
    KOHLER® LuxStone Bath Walls come with the same lifetime limited warranty as your walk‑in bath.
  • What color and pattern options may I choose from?
    Kohler offers 11 LuxStone patterns and combinations to choose from, but the selection may vary by location and installer. Contact your local Kohler specialist for more information. You can view the full selection on our Design page.
  • Will the bath wall dimensions fit my bathroom?
    LuxStone bath walls are designed to be cut and installed on-site at the same time as your bath installation. This means that no matter the size or shape of your bathroom, your Kohler-certified specialist can custom-fit the wall panels to your space.
  • Does the bath come with handrails?
    The KOHLER® Walk‑In Bath features a grab bar on the bath’s interior for easier transitioning from sitting to standing, as well as more comfortable entry and exit. The rim of the bathtub also acts as a handrail, with comfortable grooves that are easy to grip as you move throughout the bath.


  • Do you serve the area I live in?
    We have ever-expanding regional coverage. Call (800) 707-5276 or contact us to locate service near you.
  • Do I need to hire a plumber to install my new tub?
    There is no need to hire a plumber to install your KOHLER® Walk‑In Bath. The Kohler certified-specialists who install our bathtubs are specially trained to remove your old bathtub and install your new walk‑in bath in as little as one day with expert skill and customer service excellence.
  • How long will it take for my tub to be installed?
    It takes about one day for an expert walk‑in bath installation from a Kohler-certified specialist. Only a Kohler specialist can determine the installation process, so contact us today.
  • Will my installer be manufacturer‑trained?
    Yes, our installers are specially trained in Kohler, Wisconsin, and will be able to present their certifications to you. We only certify professionals we know you can trust to enter your home and deliver the highest quality that every Kohler customer deserves. It is important to us that you receive the best experience every time you purchase a Kohler product.
  • Will you take my old bathtub away after you install the new one?
    Yes, once your new KOHLER® Walk‑In Bath is installed, your installer will remove your old bathtub and dispose of it for you. We want to ensure your transition from your old bathtub to your new walk‑in tub is as seamless and hassle-free as possible.
  • Should I consider a tub-to-shower conversion option?
    Depending on your needs, preferences and physical ability, you may prefer a tub-to-shower conversion instead of a walk-in bath. When making your decision, it is important to consider your desired comfort features as well as your ability to stand while you bathe.

    A walk-in bath allows the user to stay safely seated and comfortably reclined during their bath, making it the best option for those that cannot stand for long periods of time. The bath comes with a multifunction hand shower so customers can enjoy a shower experience while safely seated. Also included are luxurious hydrotherapy features, such as BubbleMassage and whirlpool jets.

    A walk‑in shower lets the user safely enter the shower area without lifting their leg. In the shower, the user can bathe while standing, or purchase a secure shower stool and sit in the shower. However, it may not be as comfortable for those who want a soaking experience or don't feel as secure while standing.

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Installed in One Day by a Kohler Specialist

Replacing your tub has never been so affordable. Our specialists can remove your current tub and install your new KOHLER® Walk‑In Bath in as little as one day. You just sit back and relax.

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  • Trusted Brand, Comfortable Bath

    , Collegeville, PA I just love my new walk‑in bath. I’m really glad I waited for Kohler to make a walk‑in bath, because of the great name. It is so soothing, comfortable, and more importantly safe. I just absolutely love it!

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